Route Accounting Solutions

From eoStar User to CSM

Posted on

How It Started

Connie Rowe has an interesting background because she used eoStar software as a customer before working for the company. Connie stated, “I actually worked for a beer distributor for 11 years. The last 4 years that I was with them, we had actually started using eoStar, the program. So I used the program hands-on for 4 years.” 

When Connie decided to make a move from Illinois to Michigan, she had eoStar in mind as a future employer. She cultivated a relationship with eoStar, and when she was ready to move, she reached out about a job opportunity. Connie’s previous experience working with the software made her perfect for the job. She started out working in the support department, but after a year, a Customer Success Manager (CSM) job opened up, she applied, and the rest is history!

Setting Customers Up For Success

Connie works with existing eoStar customers. She serves as a liaison between the software and the customers. As Connie stated, this is a “proactive position.” A lot of her job revolves around keeping customers in the know. She lets them know about any upcoming changes to the program and makes sure that they are doing their software upgrades. In addition, she does monthly calls with her customers to see how things are going and to check for issues. If Connie hears about issues or enhancement requests, she lets the developers at eoStar know so they can add it to their list!

Big Projects!

Connie is always working on various projects. One current task keeping her busy is helping her Coca-Cola bottler customers through the process of transitioning to ASN (advanced shipping notices) and EDI invoice payments for Walgreens. She is testing these processes for each customer to make sure everything is set up properly. A project that she was most proud of was a pilot with Coke bottlers for the myCoke app. The app is a customer web portal system through Coke that uses the eoStar interfaces. Connie worked as a facilitator on this project. She made sure everything was working smoothly for her customers and that everyone was communicating effectively. 

Outside of Work 

When she’s not working, Connie loves to read. She also enjoys watching TV, especially crime dramas and British shows. Connie also loves spending time with her two daughters and her 18-month-old grandbaby!  

We’d Love to Hear From You! 

As proven by Connie, eoStar takes great care in managing customer relationships through the work of their Customer Success Managers. If you are interested in employment opportunities or if you are interested in eoStar’s software products and services, contact us today. We look forward to hearing from you!

Route Accounting Solutions

Luis Loyola, Bringing Passion to eoStar

Posted on

eoStar is a business that has been growing exponentially over the years. As the business grew, new opportunities became available to help customers use the software to become more efficient and improve their bottom line. Inside Sales Rep Luis Loyola is someone who switched roles within eoStar and has seen the business grow through a variety of different lenses as his position has evolved over the years. We got a chance to sit down with Luis and learn more about his role on the sales team and his overall passion for eoStar.

Joining eoStar

Luis joined eoStar 3 years ago. When he first joined the company, it was a lot smaller and didn’t have a sales team. He was hired as a Customer Success Manager (CSM). In this role, Luis spent a lot of time working with customers to ensure that they were set up for success. As he continued to grow in his role, it became clear he had a knack for sales! Luis was frequently acquiring new business through avenues like plugin sales, additional professional services, and more! 

Luis’ Current Role

Between Luis’ passion and his evident talent for sales, it became clear that a sales position would be perfect for him. As the company grew, a sales team formed and Luis became a part of it as of June 2020. His official title is Inside Sales Rep. 

Sales and Beyond!

Luis mentioned that one of the great parts about working for a company the size of eoStar is that he can see the impact that his work has on the company and on the customers. In addition to sales, Luis works on other projects to help the company further grow. One side project Luis worked on was doing consulting for businesses to help them better determine how to use the eoStar software. The goal is to help the businesses learn how using various parts of the software can improve efficiency and their bottom line. Another exciting recent project for Luis was presenting at eoStar’s annual convention. At this conference, he was able to share with customers new forecasting capabilities. 

Outside of Work

Outside of work (pre-pandemic, that is), Luis enjoys attending music festivals, especially those with EDM music. He also enjoys going to the gym. 

We’d Love to Hear From You! 

As attested by Luis, eoStar is a great company to work for. If you are interested in employment opportunities or if you are interested in eoStar’s software products and services, contact us today. We look forward to hearing from you!

Uncategorized

Using Data to Keep You Ahead

Posted on

As a business owner, you always look for ways to get ahead and stay ahead. The key to reaching those goals may be something you’ve had at your fingertips for as long as you’ve been in business: your data. 

Every business generates data, especially businesses that have a strong online presence. This data becomes increasingly important every day, and it can often mean the difference between business growth and stagnation. In this day and age, not using your data can mean leaving a lot of money on the table. The question is how to start using your data instead of letting it go to waste. 

That’s where eoStar comes in. At eoStar, we’re known for our route accounting software, but we also offer complex professional services, including eoStar Analytics. This service helps our clients spot and use the data that they may have missed otherwise. 

Why Your Company’s Data Matters 

Again, every business generates data, but some generate more data than others. Distribution businesses generate a lot of data. In fact, these businesses essentially run on the data that they produce. From customer buying habits to seasonal changes, this information keeps distribution running every day. 

When harnessed and used properly, this data can prompt business growth, efficiency, and a healthier bottom line. That said, most companies don’t take advantage of all of the data they have available. That’s not surprising. Data analytics is no easy task, after all. It takes a lot of time that many business owners just don’t have. 

While you may have a lot of data available, success isn’t just a matter of finding that data and reading it. Once you’ve started pulling data from every available source, you’ll need to interpret it, analyze it, and model it so that it becomes usable information. Learning how to interpret data is like learning how to read a map. Until you can interpret the key, the information doesn’t mean much. However, once you figure out what all of the symbols mean, you can use your map to get where you want to go. The question is: How do you get started when you’re already busy running a business? 

How eoStar Helps You Use Your Data for Success 

Fortunately, you don’t need to sacrifice your time or sleep to get started with data analytics. eoStar Analytics can help you use your data to its fullest potential. 

eoStar Analytics is a service that finds and gathers relevant data that you can use for problem-solving. From there, we’ll help you turn that data into models and insights. You can apply context to your data and begin to see patterns that you may not have otherwise noticed. Once you have a clear picture of these patterns, you can make concrete changes and solve problems that may have been causing frustration for years. 

Essentially, eoStar will act as your field guide so that your data will finally start making sense. 

Your Data’s Possibilities 

Once you have the right data at your fingertips, there’s virtually no limit to what you can do with that data. For example, your data may tell you what your most satisfied clients have in common. Perhaps they all have had a similar experience with your website or ordering platform. You can then use this information to raise client satisfaction all across the board, making sure that all of your clients go through the same web process that your most satisfied clients go through. 

You can also use this data for things like keeping the right products on the shelves, preparing for seasonal inventory changes, and maintaining warehouse efficiency. This way, you won’t get caught off-guard by surpluses and shortfalls. 

One of the best parts of data analytics is that you can use it to make predictions. The longer you work with your data, the more you’ll see emerging patterns. You’ll be able to get ahead by using your preparedness and foresight. 

Overall, when you unlock your data’s full potential, you can make more decisions based on measurable patterns instead of limited estimations. As a result, you may have more confidence in your decisions.

Let Us Help You Make the Most of Your Data 

We covered a few possibilities, but those possibilities are just the tip of the iceberg in data analytics. There’s a world of possibilities when it comes to your data, and those possibilities can help your business get ahead and stay ahead. 

What you do with your data is ultimately up to you, but first, you have to gain access to that data and look at it from multiple angles. We’re here to help with that. If you’re ready to learn more about how data analytics can help you, contact the eoStar team today. We’d love to discuss our data analytics process with you and answer all of your questions.