July 2013 Newsletter

Topics include: Q2 Release Highlights, iControl, NBWA Annual Convention, eoTouch Webinars, Customer Survey, Tips and Tricks, and New Associates…

Q2 Release Highlights

A number of enhancements and improvements have been incorporated into eoStar for the Q2 release. Additional functionality has been added to several areas including Vending, Payment Central, Bank Deposits, and more. Below is a brief summary of a few of the more significant changes to eoStar.

  • To view the Q2 release notes on our wiki site, click here
  • To view the upgrade instructions for both eoStar and eoMobile, click here
  • To schedule your upgrade, call your tech support representative


GL in eoStar has been improved to augment your ability to balance information in eoStar to your financial package. The design improvements affect several areas including: setup, adjustments, and reconciliation. Regarding adjustments, eoStar now utilizes DR/CR tables, which allows the original batch to remain unaltered while automatically creating new adjustments in the open batch. So, you no longer need to run adjustments as a separate process, and the adjustments are tied back to the original tickets rather than being summarized into an adjustment batch. The DR/CR tables in conjunction with the new reconciliation screens will result in a more streamlined month-end process.

eoTouch Webinars

In the Q2 version of eoStar, there have been a number of enhancements made to the vending commissions to improve functionality and simplify operations. These improvements include: enhanced computation, basic error checking, printing and exporting, accrual generation and the ability to reprint checks.

NBWA Annual Convention

Payment Central was designed to serve as a centralized location to consolidate or replace a number of other functions (payment processing, chain payment entry, apply open credits and AR adjustments).  Recent additions to Payment Central have further increased the functions that users can perform within the program.  These new enhancements include the ability to: void or bounce checks, generate new batch summary reports, navigate and investigate customer or invoice records and apply a new “miscellaneous” charge.  All of these tasks can be performed directly within Payment Central.

Customer Satisfaction Survey

The Rutherford and Associates Customer Satisfaction Survey is still available for clients. We would like to invite any customers who have not yet taken the survey to do so.

The survey takes only a few minutes and it covers the areas of partner performance, software quality, technical support and communication.

Rutherford Customer Satisfaction Survey

Tips and Tricks

July Tip

In Payment Central, in the Customer dropdown link, you can type the  key and an invoice number to search for a specific invoice.

New Associates

James Derck

Technical Support

James is a graduate of Grand Valley State University. He has a degree in information systems, with minors in math, business and engineering.

Nate Nauta

Technical Support

Nate comes to Rutherford and Associates with over 13 years of experience in hospital systems, emphasizing finance and customer service.

Brad Spaulding

Technical Support

Brad is also a graduate of Grand Valley State University. Brian has his degree in math and a minor in computer science.

Brian Murray

Technical Support

Another graduate from Grand Valley State University, Brian has his degree in writing, with an emphasis in creative writing.

Kevin Davis

Technical Support

Kevin is a graduate of Ferris State University. Having already earned Associate’s and Bachelor’s degrees in information systems, he is currently working on his Master’s Degree.

Chayva Chau

Instructional Designer

Cheyva has her Bachelor’s Degree in Group Science and has her teaching certificate in Michigan. She has Instructional Design experience working with a variety of industries.

Amudha Arumugham-Vimalanathan

Quality Controller

Amudha has a degree in electronics and instrumentation engineering from Anna University. She comes to us with over 4 years experience as senior QA in the technology industry.

Ryan Veneklase

Ryan Veneklase


Ryan is a graduate from Hope college where he earned his degree in computer science.

William Frye

William Frye


William has a degree in architecture from Lawrence Tech and is currently working on his Master’s Degree in computer information systems from Grand Valley State University.

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