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Using Data to Keep You Ahead

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As a business owner, you always look for ways to get ahead and stay ahead. The key to reaching those goals may be something you’ve had at your fingertips for as long as you’ve been in business: your data. 

Every business generates data, especially businesses that have a strong online presence. This data becomes increasingly important every day, and it can often mean the difference between business growth and stagnation. In this day and age, not using your data can mean leaving a lot of money on the table. The question is how to start using your data instead of letting it go to waste. 

That’s where eoStar comes in. At eoStar, we’re known for our route accounting software, but we also offer complex professional services, including eoStar Analytics. This service helps our clients spot and use the data that they may have missed otherwise. 

Why Your Company’s Data Matters 

Again, every business generates data, but some generate more data than others. Distribution businesses generate a lot of data. In fact, these businesses essentially run on the data that they produce. From customer buying habits to seasonal changes, this information keeps distribution running every day. 

When harnessed and used properly, this data can prompt business growth, efficiency, and a healthier bottom line. That said, most companies don’t take advantage of all of the data they have available. That’s not surprising. Data analytics is no easy task, after all. It takes a lot of time that many business owners just don’t have. 

While you may have a lot of data available, success isn’t just a matter of finding that data and reading it. Once you’ve started pulling data from every available source, you’ll need to interpret it, analyze it, and model it so that it becomes usable information. Learning how to interpret data is like learning how to read a map. Until you can interpret the key, the information doesn’t mean much. However, once you figure out what all of the symbols mean, you can use your map to get where you want to go. The question is: How do you get started when you’re already busy running a business? 

How eoStar Helps You Use Your Data for Success 

Fortunately, you don’t need to sacrifice your time or sleep to get started with data analytics. eoStar Analytics can help you use your data to its fullest potential. 

eoStar Analytics is a service that finds and gathers relevant data that you can use for problem-solving. From there, we’ll help you turn that data into models and insights. You can apply context to your data and begin to see patterns that you may not have otherwise noticed. Once you have a clear picture of these patterns, you can make concrete changes and solve problems that may have been causing frustration for years. 

Essentially, eoStar will act as your field guide so that your data will finally start making sense. 

Your Data’s Possibilities 

Once you have the right data at your fingertips, there’s virtually no limit to what you can do with that data. For example, your data may tell you what your most satisfied clients have in common. Perhaps they all have had a similar experience with your website or ordering platform. You can then use this information to raise client satisfaction all across the board, making sure that all of your clients go through the same web process that your most satisfied clients go through. 

You can also use this data for things like keeping the right products on the shelves, preparing for seasonal inventory changes, and maintaining warehouse efficiency. This way, you won’t get caught off-guard by surpluses and shortfalls. 

One of the best parts of data analytics is that you can use it to make predictions. The longer you work with your data, the more you’ll see emerging patterns. You’ll be able to get ahead by using your preparedness and foresight. 

Overall, when you unlock your data’s full potential, you can make more decisions based on measurable patterns instead of limited estimations. As a result, you may have more confidence in your decisions.

Let Us Help You Make the Most of Your Data 

We covered a few possibilities, but those possibilities are just the tip of the iceberg in data analytics. There’s a world of possibilities when it comes to your data, and those possibilities can help your business get ahead and stay ahead. 

What you do with your data is ultimately up to you, but first, you have to gain access to that data and look at it from multiple angles. We’re here to help with that. If you’re ready to learn more about how data analytics can help you, contact the eoStar team today. We’d love to discuss our data analytics process with you and answer all of your questions. 

Route Accounting Solutions

What You Can Do with eoStar Analytics

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Does your company take advantage of all of its data? If not, it’s not the only one. Most business owners don’t even realize how valuable their data really is, let alone create a plan to take advantage of it. 

It’s not surprising. Most business owners — especially those in warehousing and distribution — are busy people, and data analytics can take a lot of time and effort. The good news? You can make the most of your data without dealing with a bunch of extra hassle. That’s because we’ve got you covered. At eoStar, we offer data analytics services to help you use your data in a positive way. 

With eoStar Analytics, it’s time to see what your data can do for you. You’ll be surprised at the difference it makes. 

What is eoStar Analytics? 

First, though, what is eoStar Analytics? It’s the process we use to help you gather your business data, translate that data into usable information, and then report that data back to you so that you can make the most of it. 

Many business owners don’t realize that their companies generate data all the time, and that information has a lot of potential. You can learn a lot from customer buying habits, the pace at which products move, the timing and effectiveness of your marketing strategies, and plenty of other information. 

You already have the data. Our job is to help you unlock it with our centralized framework. Once you have the right information and context, you can use that data to make even smarter business decisions. 

Turning Data into Insights 

The process starts, of course, with the data itself. Again, we gather the relevant data and then help you turn that data into insight. With the right data presentation, you may notice correlations that you didn’t see before. Maybe certain products sell better in the mornings than in the afternoons. Maybe your marketing efforts work better with certain age groups than with others. 

You may have noticed a few patterns already, but data analytics can take that recognition up a notch. You might see places where those patterns overlap, or you may notice factors that you haven’t observed in the past. Without data analytics, you’re essentially putting together a puzzle without the corners and edge pieces. You can get a glimpse of the big picture, but you’re missing the thing that will really bring it all together. 

Turning Insights into Action 

Once you have all the right insights, it’s time to do something with them. That’s the next part of the data analytics process, and this is where the real fun starts. Your data can unlock secrets about your work. Suddenly, you realize why you’ve been facing specific issues. 

Now that you have the right data, you can start applying some solutions. Even better, those solutions will be real solutions. When you have data analytics on your side, you take away the need for guesswork. This way, you have a better chance of finding the right solution on your first attempt instead of your third or fifth. 

How Can eoStar Analytics Help You? 

Think about some of the most common issues in your company. What are the things that cause you the most frustration? Some of our clients have cited issues such as: 

  • A sudden decrease in certain product sales without explanation 
  • Finding the most efficient routes 
  • Unpredictable seasonal changes 
  • Slowed fulfillment speeds 
  • Unproductive marketing efforts 

eoStar Analytics will help you look at these issues from all angles so that you can find effective solutions. For example, let’s look at unpredictable seasonal changes. Maybe a product that usually moves off the shelves during the holidays isn’t selling as well this year. Some business owners may assume that there’s an issue with the product, but the truth is that there could be any number of issues. 

Analytics can help you see all of the relevant changes, from the products that people are buying instead to the amount of time they spend on your site before ordering something different. Maybe the issue isn’t with the product at all, but with your website speeds. Whatever the case, when you have the right information, you don’t have to waste time trying solutions that may not work. 

Contact eoStar to Learn More 

Analytics is a big topic, and you may have lots of questions before you get started. If you’re ready to learn more about your analytics options and how eoStar can help you, we’re ready to answer your questions. Get in touch with us now to get started. We’ll chat about your options and help you find solutions. 

Route Accounting Solutions

Innovation at the Forefront

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In this day and age, innovation makes all the difference. For companies that are managing proliferation of SKUs, small margins, innovation can mean the difference between growth and stagnation. At eoStar, we know that our clients refuse to settle for “good enough.” They want to reach their fullest potential so that they can provide the best for their own clients. That’s why eoStar has put innovation at the forefront of everything we do. We’re prioritizing research, new technology, and solving industry challenges to make our clients’ lives easier. Here are just a few of the ways we’re driving innovation. 

Growing Our Team 

The right innovation starts with having the right team members. For that reason, we continue to grow our eoStar team. In addition to expanding our product team, we’ve also hired industry experts, business analysts and data scientists. Their jobs at eoStar include examining our products, looking for improvement opportunities, and turning data into action. 

These eoStar team members also listen carefully to client feedback. They learn all about the challenges that our clients face, and then they work on eoStar products to simplify those challenges. 

Insight Into Action

The eoStar team is working on solutions that enable strategic capabilities. These solutions are dedicated to problems worth solving for you and your business. 

For example, we’re enhancing eoMarket to more than an ordering, allowing you to not only sell products, but market products to customers as well.. Then there’s eoPick, which is an affordable solution to increase productivity and accuracy in your picking process.. eoStar Analytics helps users turn their data into real, usable insights that can help them grow and strengthen their businesses. Next, our advanced forecasting helps our clients have the right inventory at the right time. Finally, our revamp of eoTouch will allow for stronger sales and delivery processes. 

Clients First 

We love innovation at eoStar, but we don’t pursue innovation just for the sake of innovation. Just like everything else we do at eoStar, our commitment to innovation comes from putting our clients first. By listening to our clients, we get to know what they need most from our products. When we make our clients’ business lives easier, they can achieve the best outcomes in their own businesses. 

eoStar Innovates 

Innovation has always been a core part of eoStar, and we’ll continue to evolve our products every day. If your company needs some fresh and innovative options for warehousing, sales and delivery, or data collection, the eoStar team can help. Get in touch with us now to learn more about your options. 

Route Accounting Solutions

RAS Can Be Daunting. Here’s How We Can Help.

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In the distribution industry, route accounting software can make a big difference in business success. On the other hand, RAS can also be intimidating. For one thing, just knowing how to get started can leave owners and managers scratching their heads, even when those owners and managers have worked with RAS in the past. Plus, RAS can come with challenges that other software solutions may not create. 

Still, you need RAS, and you need to make sure that you use the right one. That’s why the eoStar team is here to help you with your RAS. 

Route Accounting Software Challenges 

One key challenge of RAS is the initial setup. New software setup can be difficult for any company, but it can be especially taxing for those who work in warehousing and distribution. The switch from one software to another can take time, but your clients need their products to arrive on time, no matter what your company is doing with its software. 

The other major challenge comes from best practices and learning the ropes. You may have an amazing RAS, but you’ll want to make sure that all of your team members know how to make the most of it. That process can take time, and time is a luxury that you may not have, especially during the busy season. 

Our Professional Services 

The eoStar team understands all of the challenges of RAS implementation, and we’re here to help. In addition to our software, we also provide several professional services to help companies stay on top of things. 

For example, we provide implementation services, including a four-step proven roll-out strategy that can take your RAS from design to deployment. We also offer software upgrade assistance so you can take your software up a notch without losing time or sacrificing performance. With our product training services, you can make sure that everyone stays up to speed, and with our product utilization assessment options, you can realize the full potential of your RAS. Finally, we offer 24/7 technical support, so we’re always there when you need us.

Professional Services Make a Difference 

How can these professional services make your RAS less daunting? For one thing, they can help you eliminate bumps in the road as you change or upgrade your system. You can keep your clients satisfied without getting stuck. You’ll also get the peace of mind that comes from having someone on your side. We take pride in the fact that our clients can rely on us. With eoStar on your team, you’ll be prepared for whatever challenges come your way.

Ready to Learn More? 

Ready to make your RAS upgrades simpler and more accessible? Then contact the eoStar team today. We’d love to chat with you about your options and answer any questions you may have. 

You already provide the best for your clients. We’re ready to do the same for you.

Route Accounting Solutions

eoStar: Understanding the Challenges of Today’s Market

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The distribution market evolves on a near-constant basis. If you work in the distribution business, you already understand the importance of flexibility and rising to meet demands in an evolving landscape. However, this past year has thrown even more challenges than usual into the market. Several factors, including the COVID-19 pandemic, have shaped the market this year. 

At eoStar, our team includes data scientists, customer service experts, software engineers, and more, all of whom are focused on helping our clients with today’s market challenges. Below are some of the things that we do daily to keep our clients ahead of the curve. 

Today’s Biggest Market Challenges 

First, we thoroughly study the biggest market challenges. We review the data on a regular basis, and we talk to our clients to hear their biggest concerns. 

For example, many of our clients have mentioned inventory concerns. Today’s unstable market has resulted in some product shortages, and our clients want to know what they should substitute for these shortages. eoStar clients also want access to data while in the field so that they can anticipate market challenges without being caught off-guard. 

The first step to addressing any challenge is to understand that challenge, so we’ve invested ourselves in research and communication. By using all of the information that we’ve gathered, we’ve also created specific interventions to help our clients meet these challenges head-on. 

How eoStar Can Help 

In general, we help our clients overcome market uncertainties through our flexibility, innovation, and consistent support. But what have we done specifically to assist clients with their current concerns? 

First, we addressed their inventory concerns. To help our clients avoid guesswork in case of product shortages, we’ve built substitution rules into our software. Users can input product substitutions. When the preferred product is out of stock, eoStar will automatically fill in the substitution that the client has selected. 

Next, to address data concerns, eoTouch lets clients access the information that they need. That information includes historical sales data, product information, and other data regarding customer buying habits. This way, eoStar users can be salespeople and not just order-takers when working with their own customers. 

Finally, eoMarket gives customers the ability to utilize e-commerce tools. They can order products when they need them and at their own convenience. 

Putting Our Clients First 

The bottom line is that at eoStar, we’ve always put our clients first, and we always will. The most important part of our service is working closely with our clients to make sure that they get exactly what they need. Our goal is to be the reason why our clients always have the tools they need for success. 

Need Help in Today’s Market? 

The distribution market has faced challenge after challenge this year. The eoStar team wants to help your business overcome these challenges and face the uncertainty head-on. Start by getting in touch with us. We’d love to walk you through your options. 

Route Accounting Solutions

eoStar Welcomes Chief Operating Officer, John Ross

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On Monday, November 23rd, we welcomed John Ross to the eoStar executive team. John will serve as the Chief Operating Officer.

John is an accomplished executive with a proven track record in building high performing, capable organizations who are empowered to deliver complete, highly scalable solutions concurrently across multiple domains with a high degree of quality, agility, resilience, and reliability. John understands the fundamentals of wholesale distribution, having spent over 14 years with Andrews Distributing. As the EVP of Technology, John was responsible for all aspects of digital innovation, resulting in over 300% revenue growth. John lead the creation of two custom software packages focused on sales enablement and was responsible for developing a Project Management Office and Risk Management Program that reduced the risk profile of the enterprise by over 75%.

As the Chief Operating Officer, John will serve as a key contributor to the leadership team, reporting to Jim Clishem, CEO. He will assist in the company’s growth, structure, and direction in both operational and strategic matters. John will lead and manage eoStar’s Product, Program Management, Software Engineering, Customer Success, Professional Services, and Software Quality Assurance teams. John will also be responsible for overseeing eoStar’s feature and efficiency enhancements to continually improve the client experience and assist in building and maintaining key strategic product and service partnerships to further advance value-based eoStar platform capabilities.

“John is a seasoned and trusted leader who consistently delivers results. He is uniquely qualified to drive strategic prioritization and accountability within eoStar. John has a proven record of building strong, profitable organizations, developing innovative solutions that maximize results, and is recognized as an established industry thought leader. He is an outstanding addition to our team. This is an exciting time for us and for our clients. I believe that John will make tremendous contributions to our company that will really move the needle,” said Jim Clishem, Chief Executive Officer.

Route Accounting Solutions

Professional Services: More than Just Software

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eoStar’s route accounting and warehouse management solutions have helped many clients take their distribution businesses to the next level. These software solutions increase business efficiency, accuracy, and customer satisfaction. However, eoStar is more than just a software company. We also offer several professional services so your company can make the most of its distribution potential.  

Our Professional Services 

eoStar offers five professional services for distribution companies: 

  • Implementation 
  • 27/7 technical support 
  • Software upgrade assistance and database performance tune-up 
  • Product utilization assessment 
  • Product training 

Implementation is a four-step rollout strategy for companies that want to make changes without missing deadlines, going over budget, or compromising company security. We’ll design and build your software according to your company’s specific needs. 

With 24/7 technical support, our team can help you with even the most complex technical difficulties. eoStar has team members available to help at any time, so no matter when you need support, you can rest assured that we’re on your side. 

We offer software upgrade assistance to keep your system running at peak performance, and with a product utilization assessment, we can help you find ways to make the most of your software usage and take your company’s efficiency up a notch. 

Finally, with our product training service, we offer on-the-job training, Q and A sessions, new hire product onboarding, and more. This training is vital to company performance, employee retention, and other important success measurements. 

Software and Beyond 

All of these professional services work in conjunction with eoStar’s software products. Whether you choose from our existing software production options or let our team design your software from scratch, we can help you take advantage of all that your software has to offer. 

Businesses need more than excellent software to grow and thrive. With professional services like ours, not only can you maximize your software benefits, you can also keep all of your services running effectively. We’ll help you stay on top of your game so that you can stay ahead of the competition. 

The Benefits of eoStar’s Professional Services 

eoStar’s professional services can take a lot of the stress out of running a business. At eoStar, we’re committed to putting our clients and their businesses first. We’ve designed our professional services to meet all of your most pressing business software needs.

Want to Learn More? Contact eoStar 

Want to learn more about eoStar’s professional services? Contact us now with your questions. Our team members would be happy to talk to you about your options. 

Route Accounting Solutions

Matt Conflitti, Transforming Data Into Insights

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Software companies produce a lot of data. In fact, most American businesses produce data constantly. But what do they do with that data? Well, most don’t do anything at all. That’s too bad, because data can do a lot for the businesses that know how to use it. 

That’s where data science comes in. Data science is all about gathering and using knowledge. Data scientists mine data, gather insights from that data, and then apply those insights to create growth and efficiency. 

To get some more insight into data science, we talked to Matt Conflitti, who works as a data scientist here at eoStar. 

How It Started 

eoStar didn’t always have a data science team. Matt started working for eoStar just over two years ago. 

Like a lot of other data scientists, Matt took a winding road to get into the field. That’s because data science encompasses a lot of knowledge. Matt noted that although data science has gained some more clear-cut definitions recently, it still contains overlapping skill sets. For example, “data science and machine learning engineering are kind of interchangeable today,” Matt explained. 

Matt started with a degree in Computer Science and Math from Grand Valley State University. After various software development jobs, he started working for the accounting firm KPMG. There, several of his projects involved machine learning and data science. He loved those projects and wished he could pursue more of them. 

Fortunately, Matt got a LinkedIn message inviting him to do just that at eoStar. Matt accepted, becoming the first member of eoStar’s data science team. 

Matt’s Work with Data Science 

At eoStar, Matt is laying the groundwork for a full data science platform. He’s working on a few different initiatives, including: 

  • Recommender systems — determining which products work best for our clients’ customers. 
  • Forecasting and demand planning — finding the best models for warehouse forecasting and inventory management. 
  • Clustering — creating rules by examining and applying different data characteristics. 

“I don’t want to be cliche and say I like them all,” said Matt when we asked about his favorite project, “but [because] I’m someone who loves the details of things…all of the projects have been great.” 

The Goal 

Data is valuable, Matt noted, but only if it gets used properly to produce usable insights. Again, not everyone uses their available data. 

At eoStar, we want to do things differently. Thanks to Matt and his team members, we do use our data, and we use it to make our clients’ lives easier. Matt’s work helps businesses transform their workflows in a positive way. This way, our clients can gain efficiency and higher customer satisfaction rates. 

Learn More about eoStar’s Work with Data 

Thanks to eoStar’s data science efforts, we can offer services that our competition cannot. Get in touch with us now to learn more about those services. We’d love to answer your questions about how our work can help you keep your business in its best shape. 

Route Accounting Solutions

Uncertainty During COVID-19

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COVID-19 has brought a lot of uncertainty for businesses. If your company handles things like shipping, order forms, and inventory management, then you may have found yourself in an especially odd position. On the one hand, your business may provide an essential service. On the other hand, that service now comes with considerations that you may have never needed to make before the pandemic. 

The eoStar team provides consistent updates, and we always keep an eye on how current events impact our clients. Here are some of the ways that eoStar products have helped our clients during the uncertainty of COVID-19. 

eoMarket 

First, there’s eoMarket, a tool that we’ve designed to increase efficiency. It’s a B2B solution that simplifies online ordering for your clients. 

eoMarket offers several features and benefits. For example, since it’s a cloud-based solution and extremely user-friendly, it’s highly accessible from anywhere. It also transfers ordering power to your customers, which means that your sales force won’t need to do manual ordering tasks. eoMarket has increased revenue for many of our clients, helping them grow their businesses in a straightforward and organic way. 

How can all these features help you overcome COVID-19 business uncertainty? For one thing, accessibility is indispensable during this time. Both you and your sales team can access eoMarket from any time and place. Have a lot of your employees started working from home? Have you spaced out your workforce to increase employee safety? eoMarket provides a simple way for you and your sales force to connect to the job from any location. 

Plus, because eoMarket can increase productivity, it can help you and your sales force to make up for lost time caused by the COVID-19 pandemic.

eoTouch 

Next, there’s eoTouch, which is our mobile sales and delivery platform. Your sales team can use eoTouch to keep up with their cases, packages, and other important sales data. Additionally, your drivers can use eoTouch to manage their contactless deliveries. eoTouch can help you run your business in a COVID-impacted world. For one thing, it increases your contactless delivery organization. By making this information digital, you can keep your tools clean much more easily than you could keep pens and paper clean. Also, eoTouch keeps your sales team efficient, even as your company goes through its ups and downs during this unprecedented time.

eoStar is Here for Our Clients 

Aside from offering specific products, the eoStar team is committed to being there for our clients. We offer top-quality client support, especially during this time of uncertainty. Our clients have always been and will always be our top priority. 

Contact eoStar Today 

Have questions about eoStar and how our products may help your business during the COVID-19 pandemic? Need added business support during this time? Contact us at eoStar today. We’re here to answer your questions and help you get to know our products.

Route Accounting Solutions

Benefits of Route Accounting Software for Your Direct Store Delivery

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Does your direct store delivery organization need route accounting software

DSDs work differently than most other distributing solutions. As a result, they have particular needs. The right route accounting software can help meet those needs. 

Route Accounting Software Provides Real-Time Updates  

For the most part, direct store delivery organizations handle perishable items like milk, bread, and other things with a relatively short shelf life. Route accounting software makes an excellent choice for the companies that deliver these items. 

Out of necessity, DSD deliveries happen much more quickly than warehouse deliveries. Perishable items have to spend as little time as possible in transit so that the consumer can maximize the shelf life of their items. 

Because DSD deliveries happen more quickly than other types of delivery, DSD companies sometimes need more updates along the way to make sure that their items get where they need to go. Route accounting software provides those updates, eliminating a lot of product-related anxiety. 

Optimize Your Routes 

With the right software, DSD organizations can quickly find the easiest way to get from point A to point B. Not only can DSDs find the most efficient initial routes, but the real-time updates we mentioned earlier can help DSDs change routes if an accident or weather pattern makes another route more efficient in the short term. 

Much like the benefit of real-time updates, route optimization helps companies that primarily carry perishable items. The less time your deliverables spend on the road, the faster they can get to their point of sale, which means more product freshness and better-end user satisfaction. And of course, when the end-user experiences more satisfaction with the product, your client will experience more satisfaction with your deliveries. 

Customization and Flexibility 

No two DSDs are the same. Each one has its own unique structure, clients, routes, and needs. If you have the right route accounting software, then you’ll have a powerful tool on your side to meet your company’s needs. 

The best route software will give you plenty of room for customization and flexibility. Your software should fit into your business seamlessly. 

Productivity Enhancement 

Route software can improve productivity for DSDs just as well as it can improve productivity for non-DSD logistics services. How? By removing unnecessary lulls from the supply chain. With route accounting software, you can keep up with virtually every aspect of your supply chain from inventory to payment monitoring. When all of these steps are fast and simple, you and your team can work as efficiently as possible. 

Boost Your Sales 

Remember the customer satisfaction we mentioned earlier? That customer satisfaction can increase your business reputation, which in turn can increase your sales. 

How else can your route accounting software increase your sales? It all comes back to your increased efficiency and productivity. When your team works more productively, you have time and space available for business growth. Plus, because route software can make your sales easier, you can make more of those sales without unnecessary hassle. 

Save Time on Reconciliation 

At the end of the day, when you go over your receipts and inventory, it’s important that the numbers add up. If anything falls out of place, you could spend a lot of time trying to figure out what happened. 

Your accounting software can change that. With the right accounting software, you can keep track of your stock, reloads, sales, and more from a single platform. Because the software keeps track of all of the important factors, your numbers will add up more easily at the end of the day, and you can save even more time. 

Advanced Analytics for Better Insight 

With the best route accounting software, you’ll get analytics to match the current job demands. In recent years, your orders and deliveries have probably gotten a lot more complex and difficult. These complexities can make it difficult to track and analyze your data for future use. 

The right software, however, can apply advanced analytics to the increasingly complicated sales process. From there, you can tailor your client experiences based on the resulting insights. 

Route Accounting Software from eoStar 

Ready to make sure that your route accounting software provides all of the above and more? eoStar’s software is proven to provide a competitive advantage with faster fulfillment and faster reconciliation. We help our clients save time and avoid hassle so that they can provide a better experience for their own clients. 

With eoStar, you can simplify your oversight and planning from the moment you implement your new software. Want to learn more? Contact us today to request your demo. We can’t wait to show you how eoStar software works and how it can work for you. 

You know that your clients deserve the best. We believe the same about ours.